Overview
Our refund and returns policy is 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. For all vinyl products, including stickers and magnets. we offer free replacements for any reason within the first 30 days.
For all other products to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Engraved personalized gifts
- Custom graphic designs, artwork and prints
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 – 3 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bibleverseseverywhere.com.
Only regular priced items may be refunded. Clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bibleverseseverywhere.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 340 Lake Blvd #240, Redding CA 9.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping & Handling
While we strive to ship products quickly and efficiently, some orders cannot be shipped within 15 days. We source a lot of products from international vendors, most are often handmade, others are engraved requiring set up time, and depending upon your shipping location can delay shipping up to 30 days in some cases.
Order Processing Time
For vinyl orders, including stickers and magnets, placed before 2 PM Monday thru Friday are processed and dispatched within 3 – 5 days, all orders placed after will be processed the next day. All orders placed during the weekend or on a public holiday will be processed on Monday or on the next business day. Personalized gifts with engravings are processed and shipped within 15-30 days.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry but we do not ship to P.O. boxes.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase – please read our return & refund policy above for detailed information about our processes.
Need help?
Contact us at info@bibleverseseverywhere.com for questions related to refunds and returns.